QueenIPTV Help Center

How do I redeem my Giftcard?

Follow the guide below, then use the related support options if you still need help.

Follow this guide to learn how to use your gift card to purchase or renew a subscription on the dashboard. This process allows you to apply your gift card credit during checkout. Follow these steps to successfully use your gift card.

Step 1: Select a Plan for Gift Card

Navigate to the plan selection page on the dashboard. Choose your desired plan (e.g., 1 Month + 1 Device for $14.99/month, 3 Months for $19.99, or 6 Months for $34.99) to associate with your gift card purchase. Click "Select" to proceed with purchasing the gift card for that plan.

Plan Selection for Gift Card

Step 2: Receive Email Containing Gift Card Code

Check your inbox for a confirmation email from QueenIPTV Shop after purchasing the gift card. The email will contain your gift card code (e.g., YESB4CT30) and details about the associated plan (e.g., 1 Month + 1 Device, original price $11.44, paid price $10.00 after a 10% discount).

Gift Card Code Email

Step 3: Use the Gift Card as a Promo Code

Return to the checkout page by starting a new order. Enter your gift card code (e.g., YESB4CT30) in the "Promo" field and click "Apply." The total will update to $0 if the gift card covers the cost (e.g., $9.99 for 1 Month + 1 Device), and you can then click "Checkout" to proceed.

Applying Gift Card as Promo Code

Step 4: Confirm Order Creation with the Gift Card

After completing the checkout, return to the "Orders Management" section on the dashboard. Verify that the new order appears with a status of "Activated," indicating the gift card has been successfully applied to your subscription.

Dashboard with Activated Order Using Gift Card

Tips for a Smooth Experience

  • Ensure your gift card code is entered correctly before applying.
  • Contact support if you don’t receive the gift card email within a few minutes.
  • Check the dashboard to confirm the gift card has been applied to your order.